Terms of Service

Last updated: October 7, 2026

The service

JotaDuo is an online CRM platform for customer service. It organizes WhatsApp conversations into queues and provides an AI agent, scheduling, billing, contact and company records and, if you choose, connection to Google accounts for email and calendar.

Your account

• You must be at least 18 years old and able to enter into a contract on behalf of the company you represent.
• Registration information must be accurate and kept up to date.
• You are responsible for your login credentials and for everything done with your account. Tell us promptly if you suspect misuse.
• Whoever administers the workspace decides who has access and with which permissions.

Acceptable use

When using JotaDuo, you may not:

• Send spam or messages to people who have not agreed to be contacted by your company.
• Violate the policies of WhatsApp, Google or other connected services, including WhatsApp's business messaging rules.
• Process personal data without a legal basis, or in breach of Brazil's data protection law (LGPD).
• Publish or send content that is illegal, fraudulent, discriminatory or that infringes third-party rights.
• Try to access other customers' data, test security without authorization or overload the service.
• Resell the service without an agreement with JotaDuo.

Your data

The data you put into JotaDuo is yours. We process it to provide the service, as a processor, following your instructions and the Privacy Policy. You are the controller of your customers' data and are responsible for the legal basis to process it, for example consent to receive messages. You can export your data while your account is active.

Third-party integrations

When you connect WhatsApp, Google or another service, you also accept that service's terms, and JotaDuo uses the access granted only for the functions described in the Privacy Policy. We are not responsible for failures, changes or blocks caused by those services, such as WhatsApp suspending a number.

Artificial intelligence

The AI agent generates replies automatically and can make mistakes. You configure what it knows and decide when it responds. Review the information it uses, such as prices and opening hours, and monitor the conversations. Your company remains responsible for what is communicated to your customers.

Plans and payment

Plans, prices and billing terms are those presented at sign-up or in the written proposal accepted by your company. Charges are made in advance for each billing period through the payment method you choose. We will notify you of any price change before it applies, and you may cancel before the new price takes effect. If a payment is overdue, we may suspend the account as described in the "Suspension and termination" section. Refunds are handled case by case through the contact below, without prejudice to rights that the law guarantees to consumers.

Availability and support

We work to keep JotaDuo available at all times, but there may be interruptions for maintenance or due to failures outside our control. We give advance notice of scheduled maintenance whenever possible. Support is provided by email at contato@jotaduo.com, and we reply as soon as possible.

Intellectual property

The JotaDuo brand, the website and the software developed by JotaDuo belong to JOTA DUO SOLUCOES TECNOLOGICAS LTDA - ME. The platform uses open-source components, including Twenty, which remain governed by their own licenses. These terms do not give you any right to the brand or the software beyond use of the service.

Limitation of liability

To the extent permitted by law, JotaDuo is not liable for lost profits, loss of business opportunity or indirect damages. JotaDuo's total liability is limited to the amount you paid in the 12 months before the event. Nothing in these terms limits rights that the law does not allow to be limited, such as those under Brazil's Consumer Protection Code, where applicable.

Suspension and termination

• You can cancel your account at any time in the settings or through the contact below.
• We may suspend or terminate accounts that violate these terms, put the service at risk or have overdue payments, giving notice beforehand whenever possible.
• After termination, you have 30 days to export your data. After that it is deleted, as described in the Privacy Policy.

Changes

We may update these terms. Material changes will be announced by email or within the platform at least 15 days in advance. If you keep using JotaDuo afterwards, you accept the new version.

Governing law and venue

These terms are governed by the laws of Brazil. The courts of the district of Petrolina, Pernambuco, are chosen as the venue, without prejudice to the consumer's right to bring an action where they live.

Contact

JOTA DUO SOLUCOES TECNOLOGICAS LTDA - ME
Petrolina, PE, Brazil
contato@jotaduo.com